Refund Policy

Last updated: 2026-08-13

At Hushmere™, your satisfaction means everything to us. We stand behind every product we sell, which is why every purchase from hushmere.io is backed by our 90-day money-back guarantee. If you're not completely delighted with your order, we'll make it right with a full refund — no hassle, no hard feelings.

Our 90-Day Return Window

Hushmere™ gives you a full 90 days from the date of delivery to decide whether your purchase is right for you. That's three whole months to try your items in real life, at your own pace. If at any point within those 90 days you decide it's not a perfect fit, simply reach out and we'll take care of you.

Condition of Returns

To be eligible for a refund, Hushmere™ asks that returned items meet a few simple conditions:

• The item is returned within the 90-day window from the delivery date.
• The item is in its original condition — unworn, unwashed, and unused beyond reasonable inspection.
• Original tags, packaging, and any included accessories are returned with the item where possible.
• You can provide proof of purchase, such as your order number or order confirmation email.

We know things happen, so if you're unsure whether your item qualifies, just ask — our team at support@hushmere.io is happy to help.

How the Refund Process Works

Getting a refund from Hushmere™ is simple and straightforward:

1. Email us. Send a message to support@hushmere.io with your order number and a brief note about which item(s) you'd like to return.
2. Receive return instructions. Our support team will reply with clear, step-by-step return instructions for sending your item back to us.
3. Get your money back. Once your return is processed, we'll issue a full refund to your original payment method.

Please note that once a refund is issued, the time it takes for the funds to appear in your account depends on your bank or card provider.

Non-Refundable Items

While Hushmere™ aims to be as flexible as possible, a few items cannot be refunded:

• Gift cards and store credit.
• Items marked as final sale at the time of purchase.
• Items returned outside the 90-day return window.
• Items that have been used, damaged, or altered after delivery in a way that prevents resale (excluding items that arrived damaged — see below).

If you have questions about whether your item is eligible, contact support@hushmere.io before sending anything back.

Exchanges

Want a different size, color, or style? Hushmere™ handles exchanges through our standard refund process. Simply email support@hushmere.io to start a return — once processed, you'll receive a full refund to your original payment method, and you can place a new order for the item you'd prefer. This way, you get exactly what you want as quickly as possible without waiting on a swap.

Damaged or Defective Items

We take great care in packing every Hushmere™ order, but if your item arrives damaged or defective, we sincerely apologize — and we'll make it right. Please email support@hushmere.io as soon as possible with your order number and photos of the damage. Our support team will reply with return instructions, and once your return is processed, we'll issue a full refund to your original payment method.

Contact Us

Our friendly Hushmere™ support team is here to help with any questions about returns, refunds, or your order.

• Email: support@hushmere.io
• Website: hushmere.io

Thank you for shopping with Hushmere™. Your happiness is our priority — and with our 90-day money-back guarantee, you can shop with complete confidence.