Shipping Policy

Last updated: 2026-07-20

Thank you for shopping with Hushmere™. This Shipping Policy explains how we process, ship, and deliver orders placed through hushmere.io. Please read this policy carefully before placing your order. If you have any questions, our support team is always happy to help at support@hushmere.io.

1. Order Processing Time

All orders placed with Hushmere™ are processed within 1–3 business days (Monday through Friday, excluding public holidays). Orders placed after 2:00 PM local time, or on weekends and holidays, will begin processing on the next business day.

• You will receive an order confirmation email immediately after checkout.
• You will receive a shipping confirmation email with tracking details once your order has been dispatched.
• During peak periods (holiday seasons, promotional sales, or product launches), processing may take up to 5 business days. We will notify you if a significant delay occurs.

Please note: Processing time is separate from shipping time. Estimated delivery windows begin once your order has left our fulfillment center.

2. Shipping Methods & Costs

Hushmere™ offers several shipping options at checkout. Shipping costs are calculated based on your delivery address, order weight, and the shipping method selected. The exact cost will be displayed at checkout before you complete your purchase.

Available Shipping Options

• Standard Shipping — 5–8 business days after dispatch.
• Expedited Shipping — 2–4 business days after dispatch.
• Express Shipping — 1–2 business days after dispatch (where available).

Free Shipping

Hushmere™ offers free standard shipping on qualifying orders over a minimum purchase threshold, which will be displayed on our website and at checkout. Free shipping promotions apply to standard shipping only and may exclude certain regions.

3. Domestic Shipping

Hushmere™ ships to all domestic addresses, including P.O. Boxes and APO/FPO/DPO military addresses where carrier support allows.

• Standard delivery: typically 5–8 business days after dispatch.
• Expedited delivery: typically 2–4 business days after dispatch.
• Deliveries to remote or rural areas may require additional transit time of 2–5 business days.
• P.O. Box and military addresses are eligible for standard shipping only; expedited and express options may not be available.

Delivery estimates are provided by our shipping carriers and are not guaranteed. Hushmere™ is not responsible for carrier delays caused by weather, logistical disruptions, or other events outside of our control.

4. International Shipping

Hushmere™ proudly ships to many countries worldwide. Available destinations and rates are displayed at checkout based on your shipping address.

Delivery Times

• International Standard: typically 7–21 business days after dispatch, depending on destination.
• International Express: typically 3–7 business days after dispatch (where available).

Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost at checkout. Hushmere™ has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

If a package is refused at customs or returned to us due to unpaid duties, refunds will be issued for the product cost only, minus original shipping fees and any return shipping charges incurred.

5. Order Tracking

Once your Hushmere™ order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please note the following:

• Tracking information may take 24–48 hours to update after dispatch.
• International shipments may show limited tracking updates while in transit between countries.
• If your tracking number does not work after 48 hours, please contact us at support@hushmere.io and we will investigate.

6. Lost, Delayed, or Damaged Packages

Hushmere™ works with trusted carriers, but occasionally issues can occur in transit. Here is how we handle them:

Lost Packages

• If your tracking shows no movement for 7 business days (domestic) or 14 business days (international), contact us at support@hushmere.io.
• We will open an investigation with the carrier, which may take 5–10 business days to resolve.
• If the package is confirmed lost, we will send a replacement or issue a full refund at your choice.

Packages Marked as Delivered

If tracking shows your package was delivered but you have not received it, please check with neighbors, household members, your building's front desk, and any safe drop-off locations. If the package still cannot be located after 48 hours, contact us and we will assist with a carrier claim.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged packaging and product. We will arrange a replacement or refund promptly.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Hushmere™ cannot be held responsible for orders shipped to incorrectly entered addresses.

• Please double-check your street address, apartment/unit number, postal code, and country before completing your order.
• If you notice an error, contact us at support@hushmere.io as soon as possible. We can usually update addresses before an order ships, but changes cannot be guaranteed once processing has begun.
• Orders returned to us due to an incorrect or incomplete address may be reshipped at the customer's expense, or refunded for the product cost minus original shipping fees.

8. Contact Information

If you have any questions about this Shipping Policy or need assistance with an order, the Hushmere™ support team is here to help:

• Email: support@hushmere.io
• Website: hushmere.io

We aim to respond to all inquiries within 1–2 business days. Please include your order number in any correspondence so we can assist you as quickly as possible.

Hushmere™ reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated revision date.