Shipping Policy

Last updated: 2026-08-13

Thank you for shopping with Hushmere™. This Shipping Policy explains how we process, ship, and deliver orders placed through hushmere.io. By placing an order with Hushmere™, you agree to the terms outlined below. If you have any questions, please contact us at support@hushmere.io.

1. Order Processing Time

All Hushmere™ orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after your order is placed and payment is confirmed.

• Orders placed after 2:00 PM local time will begin processing the next business day.
• Orders placed on weekends or holidays will begin processing the following business day.
• During peak periods (holidays, promotional events, or new product launches), processing may take up to 5 business days.

You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

2. Shipping Methods & Costs

Hushmere™ partners with trusted carriers to offer reliable and affordable delivery options. Available shipping methods and costs are calculated at checkout based on your delivery address, package weight, and selected shipping speed.

• Standard Shipping: 5–8 business days after dispatch.
• Expedited Shipping: 2–4 business days after dispatch.
• Express Shipping: 1–2 business days after dispatch (where available).

Exact rates are displayed at checkout before you complete your purchase. Hushmere™ may offer free standard shipping promotions from time to time; qualifying thresholds and terms will be displayed on hushmere.io during the promotional period.

Please note: Estimated delivery times begin from the date of dispatch, not the date of order placement. Delivery estimates are provided by our carriers and are not guaranteed.

3. Domestic Shipping

Hushmere™ ships to all addresses within our domestic service area, including P.O. Boxes and APO/FPO/DPO military addresses where supported by the carrier.

Domestic Delivery Estimates

• Standard: 5–8 business days
• Expedited: 2–4 business days
• Express: 1–2 business days

Deliveries to remote or rural areas may require additional transit time. Shipments to P.O. Boxes and military addresses are sent via standard shipping only and may take longer to arrive.

4. International Shipping

Hushmere™ is pleased to offer international shipping to select countries. Available destinations and rates are displayed at checkout.

International Delivery Estimates

• Standard International: 10–21 business days after dispatch
• Expedited International: 5–10 business days after dispatch

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price of your order or shipping cost. Hushmere™ has no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order.

Customs clearance procedures may cause delays beyond our original delivery estimates. If a package is refused at customs or returned due to unpaid duties, the original shipping cost and any return fees may be deducted from your refund.

5. Order Tracking

Once your Hushmere™ order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

• Tracking information may take 24–48 hours to update after your order is dispatched.
• If you have not received tracking information within 5 business days of placing your order, please contact us at support@hushmere.io.
• For international shipments, tracking updates may be limited once the package leaves the origin country, depending on the destination carrier.

6. Lost, Stolen, or Delayed Packages

Hushmere™ is committed to helping resolve delivery issues as quickly as possible. If your tracking shows your package as delivered but you have not received it, please take the following steps:

1. Check around your delivery location (porch, mailbox, side doors, or with building management).
2. Ask household members or neighbors if they accepted the package on your behalf.
3. Wait 48 hours — carriers occasionally mark packages as delivered before they physically arrive.
4. If the package still cannot be located, contact us at support@hushmere.io within 14 days of the marked delivery date.

For packages lost in transit (no tracking updates for 10+ business days domestically, or 20+ business days internationally), Hushmere™ will work with the carrier to file a claim and, where appropriate, issue a replacement or refund. Hushmere™ is not responsible for packages confirmed as delivered to the correct address provided at checkout, but we will always do our best to assist in resolving the issue.

7. Address Accuracy

Please ensure your shipping address is complete and accurate before submitting your order. Hushmere™ is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

• If you notice an error in your shipping address, contact us at support@hushmere.io as soon as possible. We can only modify addresses before the order has been dispatched.
• Once an order has shipped, we are unable to redirect or change the delivery address.
• Packages returned to Hushmere™ due to an incorrect address, failed delivery attempts, or unclaimed status may be reshipped at the customer's expense, or refunded minus the original shipping cost.

8. Contact Us

If you have any questions about this Shipping Policy or need assistance with an order, the Hushmere™ support team is here to help.

• Email: support@hushmere.io
• Website: hushmere.io

We aim to respond to all inquiries within 1–2 business days. Please include your order number in any correspondence so we can assist you as quickly as possible.